Refund policy

1. Refund and Return Policy

At Arlthur.store, customer satisfaction is our top priority. If you’re not happy with your order, we’re here to make it right.

• Returns: You can request a return within 7 days after receiving your order. Items must be unused, in their original packaging, and in the same condition as delivered.

• Refunds: Once we receive and inspect your item, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

• Exchanges: We only replace items that are defective or damaged. For exchange requests, contact support@arlthur.store.

• Non-returnable items: Certain products, such as personalized or hygiene-related items, cannot be returned.

If you have any issues with your order, contact support@arlthur.store and our team will assist you.